Privacy policy

Purpose

This policy applies to any processing of personal data carried out by RÉNÔVÀ and aims to inform the user about how RÉNÔVÀ processes personal data (including details about the types of personal data collected and the purpose of the processing) and the rights of the user regarding their personal data.

Contact – How can I get in touch?

If you have any questions regarding the privacy policy, the user can contact RÉNÔVÀ by the following means:

The contact phone number is: 514-578-3664

The user can establish direct and effective communication with RÉNÔVÀ in writing by sending a communication to the address provided or by sending an email to: renova_tion@hotmail.com

Furthermore, the information of the data controller for your personal data is as follows:

– Name: Marc Bleoo

– Email: renova_tion@hotmail.com

Identification of processing – How do we collect personal data?

In accordance with the applicable regulations on the protection of personal data, particularly the Act to modernize legislative provisions regarding the protection of personal information (Law 25), RÉNÔVÀ collects personal data in its possession when the user:

  • Fills out forms on the website;
  • Responds to a survey;
  • Completes a printed form;
  • Sends an email or communicates by phone.

Personal data collected – What personal data do we collect?

RÉNÔVÀ collects information when visiting their web page, primarily by completing online forms.

The following data is collected:

  • Name
  • Phone number
  • Email
  • Address

In general, when personal data is required to use a service or access specific content, its provision will not be mandatory, except in cases where it is specifically indicated that it is required for the provision of the service. In this case, the user may freely choose not to register and/or not to contract the services.

The user declares and guarantees that all data provided by them is truthful and accurate and undertakes to update it. Changes can be communicated to the Data Protection Officer or to the address provided in the Contact section above.

Likewise, the user acknowledges that the data required by RÉNÔVÀ is necessary, adequate, and not excessive for achieving the stated purposes, which would be impossible to realize if this data is not provided.

Any false or inaccurate statement resulting from the information and data provided, as well as the damages these pieces of information could cause, will be the responsibility of the user.

Purpose – What are the personal data we collect used for?

The personal data requested from the user will be used for the following purposes:

  • In the case of a service contract offered on the site, to create and maintain the business relationship and to carry out activities and provide RÉNÔVÀ services (including, without limitation, management, administration, delivery, and improvement of services).
  • Sending newsletters, as well as commercial communications, promotions, and/or advertisements from RÉNÔVÀ, either occasionally or periodically. Consequently, the email address that the user provides when completing the form on the site may be used to send information and updates regarding the request for services, as well as news about RÉNÔVÀ (either occasionally or periodically), updates, and information about associated products or services, among others. This processing is based on our legitimate interest in promoting our products and services.
  • Conducting a survey or organizing a contest.
  • Personalizing the user experience, enhancing our ability to respond to their needs.
  • Improving the RÉNÔVÀ site and service offerings, relying on RÉNÔVÀ’s legitimate interest in constantly improving its products and services.
  • Processing transactions and complying with the legal obligations to which RÉNÔVÀ is subject, such as tax obligations.

The data submitted for processing will not be used for purposes other than those mentioned above and which motivated their collection. Notwithstanding the above, it is specified that recorded data may be used, in addition to the purposes for which they were expressly collected, for statistical purposes, incident management, or market studies.

However, in the event of processing personal data for purposes other than those initially specified at the time of data collection, a compatibility analysis will be carried out by RÉNÔVÀ in accordance with applicable regulations. Processing will only be authorized if the initial purpose is compatible with the new purpose or authorized in compliance with an independent legal basis. In these cases, the user will be informed of the changes in purpose or the legal justification for processing their data. We remind the user that they can oppose the sending of commercial communications (unsubscribe) and no longer receive emails from RÉNÔVÀ by reliably informing RÉNÔVÀ, which will proceed with the interruption as soon as possible after receiving such communication. To this end, they can send an email to the address provided in the Contact section above, a postal letter to the address indicated in the Contact section above, or directly follow the unsubscribe instructions detailed at the end of each RÉNÔVÀ email.

How do we use your information?

We will use the information we collect about you for the following purposes:

  • Creating a user account
  • Collecting customer feedback
  • Managing customer orders
  • Support
  • Administrative information
  • Managing user accounts

If we wish to use your information for other purposes, we will ask for your consent and will only use your information after you have given your consent and solely for the purpose(s) for which you granted your consent unless we are required to do otherwise by law.

We will retain your personal information for an indefinite period after user accounts are no longer active or for as long as necessary to fulfill the purposes for which they were collected, as indicated in this privacy policy.

Consent

By providing personal data to RÉNÔVÀ, the user declares their acceptance of their processing fully and unreservedly by RÉNÔVÀ. The user hereby gives their free, express, and informed consent to RÉNÔVÀ to use the collected data for the purposes indicated in the Purpose section above, as well as their incorporation into a database/third-party applications used by RÉNÔVÀ.

RÉNÔVÀ performs the processing of the user’s data legitimized by: (i) the conclusion of a service contract with RÉNÔVÀ by the user, in accordance with the terms and conditions made available to the user at the end of completing the service request form (before potential hiring) and which the user (after having taken notice) may accept by checking the box included for this purpose; and (ii) the user’s free, informed, and unequivocal consent given after reviewing this privacy policy where RÉNÔVÀ informs the processing it will perform with your data, and if you agree, by checking the box included for this purpose in the service request form. The processing of data not covered by one of the legal bases indicated above will be carried out if RÉNÔVÀ deems it necessary to protect a legitimate interest and only if they do not infringe the fundamental rights and freedoms of the user.

Expiration – How long do we keep your data?

Data will be destroyed or archived when they are no longer strictly necessary or relevant for the purposes detailed in the Purpose section above. In particular, personal data will be retained as long as the business relationship is in effect (and to the extent that the user has not previously requested their deletion) and during the period in which obligations, compensations, and/or liabilities may arise in the context of the business relationship or for the services provided. RÉNÔVÀ informs that it will retain the essential information to identify the origin of the stored data for the duration of the client relationship with RÉNÔVÀ and/or the revocation of the user’s consent in accordance with the information in the Consent section of this privacy policy and/or the duration required by applicable law.

Confidentiality / Assignment / International Transfer – Do we disclose data to third parties?

RÉNÔVÀ will keep the collected personal data private and confidential and will not use it for purposes other than those established in the Purpose section above. RÉNÔVÀ requires the signing of confidentiality and personal data processing agreements by its employees and third parties providing services that access the content of databases (or include such obligations in the service agreements it signs with such providers as indicated in the following paragraph).

The personal data of the user collected by RÉNÔVÀ will not be transferred, sold, exchanged, transmitted, and/or disclosed to third parties outside of RÉNÔVÀ without the user’s consent, except as required by law and/or in order to provide the services to the user. This does not include certain employees and service providers that enable RÉNÔVÀ to keep the site running, comply with the purposes established in the Purpose section above, and/or provide services to the user, who have assumed the obligation to maintain the confidentiality of the provided data and are committed to complying with applicable regulations on personal data protection at the time of hiring. Contracts with service providers specify the purpose, scope, content, duration, nature, and purpose of the data processing, the type of personal data, the categories of data owners, and the obligations and responsibilities of RÉNÔVÀ and the contractual third parties.

In particular: RÉNÔVÀ may share the personal information provided with controlling companies, subsidiaries, affiliates, related companies, and/or intermediaries related to RÉNÔVÀ.

RÉNÔVÀ may share certain personal information provided by the user internally within RÉNÔVÀ, with certain departments such as administration, marketing, or IT.

RÉNÔVÀ also uses social media platforms such as Facebook, Instagram, and YouTube and has integrated features from these networks into its services. Users may only use these social media platforms if they are registered and have logged into the corresponding network with their own account. These social media platforms have their own privacy policies and terms and conditions, over which RÉNÔVÀ has no influence or control.

Finally, the user should know that RÉNÔVÀ can (and reserves the right to) disclose its information in the following cases: (i) if required by a judicial or administrative authority; (ii) if necessary to exercise your rights under RÉNÔVÀ’s terms and conditions and this privacy policy; (iii) if necessary to comply with the law; (iv) if this data could be useful for the protection of third-party rights; (v) when useful for the protection of the rights, property, or safety of RÉNÔVÀ, its controllers, subsidiaries, affiliates, directors, employees, users, or the general public; and (vi) when there are valid reasons related to public safety, national defense, or public health.

Security – How do we ensure data security?

RÉNÔVÀ declares its intention to adopt the necessary technical and organizational measures to ensure the security, integrity, and confidentiality of data in accordance with the provisions of the Act to Modernize Legislative Provisions on the Protection of Personal Information (Law 25) to prevent unauthorized alteration, loss, consultation, or processing.

RÉNÔVÀ does not guarantee absolute privacy in the use of the site, as it cannot be ruled out that unauthorized third parties may gain access to it. The user acknowledges that existing technical security measures are not impenetrable and that even by adopting all reasonable security precautions, manipulation, destruction, and/or loss of information may occur. In the event of detecting a security incident involving a significant risk to the data owner, this event will be communicated promptly to the competent supervisory authority, along with the corrective and remedial measures implemented and/or to be implemented.

RÉNÔVÀ is not responsible for the loss or deletion of data by users. Likewise, RÉNÔVÀ accepts no liability for any damages caused by computer viruses.

Finally, the user must also take measures to protect their information. RÉNÔVÀ emphasizes that you take all precautions to protect your personal information while on the Internet. At a minimum, you are advised to change your password periodically, using a combination of letters and numbers, and to ensure that you are using a secure browser.

Data owner rights and procedures for exercising them – What rights do I have as a data owner?

The user, as the data owner, may at any time exercise their rights of access, rectification, cancellation, opposition, limitation of processing, portability, confidentiality, and deletion regarding their personal data, in accordance with the provisions of the Act to Modernize Legislative Provisions on the Protection of Personal Information (Law 25). The exercise of these rights can be performed by the user themselves via email to renova_tion@hotmail.com, or by written communication addressed to the Data Protection Officer at the following email address renova_tion@hotmail.com, or by any means provided by the applicable regulations mentioned above. RÉNÔVÀ may request the necessary data to validate the identification of the data owner.

The deletion of certain data will not be performed when it could harm the rights or legitimate interests of third parties or when there is a legal obligation to retain the data.

Training – Are we being trained?

RÉNÔVÀ staff whose functions are related to the processing of personal data are trained to ensure better protection of personal data and the rights of their holders.

Links to third parties – Does our site contain links to other sites?

The site may contain links to third-party sites, with or without advertising content, whose privacy policies are foreign to RÉNÔVÀ. The linked sites are not affiliated with RÉNÔVÀ, and their existence does not imply any suggestion, invitation, or recommendation for visiting the destination sites or any link or association between RÉNÔVÀ and these sites. RÉNÔVÀ is not responsible or liable for the content, use, and activities of these linked sites, nor for any damages, whether actual or potential, material or moral, direct or indirect, suffered by users and arising from the information contained in these sites or from the relationship that users may establish with third parties whose services have been published on the site. Nevertheless, any comments on these linked sites will be useful for RÉNÔVÀ to improve its services and/or ensure the integrity of the site. RÉNÔVÀ is committed to doing everything possible to prevent links to sites with illegal content from existing on its site.

Cookies – Do we use cookies?

When the user accesses the site, RÉNÔVÀ may store information on their computer in the form of a “cookie” or similar file. The site uses cookies to (i) track advertising, (ii) collect data on site traffic, and (iii) improve the user experience while using the site.

The user should know that it is not necessary to authorize the installation of cookies sent by the site to navigate the site. This may only be required for certain services. The user can delete cookies from their hard drive, prevent access to their computer either through their browser or by choosing the corresponding option when asked if they wish to use cookies for these purposes and in accordance with RÉNÔVÀ’s cookie policy.

Cookies are information files that the site or the provider of certain site services transfers to the user’s computer’s hard drive via the browser program. Cookies themselves cannot personally identify the user (although they may contain the user’s IP address) but allow the user’s browser to be recognized and certain data (user’s operating system, domain name of the website from which the site was linked, among others) to be captured and stored. RÉNÔVÀ reserves the right to contract third-party services to analyze and understand the site users, who may not use the information collected for any purpose other than to improve RÉNÔVÀ’s services.

Approval

The user’s use of the site implies full knowledge and acceptance of RÉNÔVÀ’s privacy policy and RÉNÔVÀ’s terms and conditions, where applicable. Similarly, the user accepts RÉNÔVÀ’s privacy policy and terms and conditions by completing the service request.

Modifications – Is this the most recent version?

This is the current version of RÉNÔVÀ’s privacy policy, updated on February 06, 2025.

RÉNÔVÀ may modify this privacy policy at any time and without notice. These changes will be effective from their publication on the site or when communicated to users by any means, whichever occurs first. The user should stay informed of the terms included here by entering periodically.